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Silverlight disabled by default in Chrome v42 for Windows (and how to enable Silverlight again)

In Chrome v42 and newer, Google disables NPAPI plugins by default. Silverlight is a NPAPI plugin that is currently required to use the Panopto Editor, upload media, and view legacy Panopto sessions. If you have Silverlight installed but see the prompt “To use this, please install Microsoft Silverlight” please follow the below steps to resolve the issue.

How to Enable NPAPI plugins (Silverlight) – Windows only

1. Open Chrome and browse to chrome://flags/#enable-npapi

2. Click the Enable NPAPI setting.

3. After that, click “Relaunch Now” at the bottom of your Chrome window. Note: Closing and reopening Chrome is not sufficient, you must click the “Relaunch Now” button.
4. Once Chrome relaunches, verify Silverlight is installed by browsing to http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx
5. If you see the below message, browse back out to Panopto and continue as normal
6. If you see the below message, Silverlight is not currently installed. Please click the “Click to Install” button to install Silverlight.
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Changes to “Long-term Storage” in BlueCast

BlueCast has gotten big enough – 15,000 user accounts, 21,000 recordings, 1,350 folders & 8 TB of disk storage – growing at 120 GB/month – that I am no longer able to curate content in a single “long-term storage” folder. Periodically I have to delete “old” recordings to free up disk space; each time I pruned old content I had to “maneuver” around recordings in long-term storage so as not to delete it.

Rather than continue this practice, the new “rule-of-thumb” is to:

- Keep content for a calendar year. For example, today (Tuesday, April 7, 2015) is in the Spring semester of calendar year 2015. Classes offered this term begin “15Sp”. Content beginning with “13Fa” and earlier is a candidate for deletion.

- I don’t delete any content without checking with the “owner” first, and often several times. I have no authority to delete content on my own – :^)

- Folders that don’t begin with “15Sp” or some similar date are NOT candidates for deletion and are left alone. Content in those folders is left alone, too. So, folders that begin with the words “Personal” or “Master” or anything else are ignored when I look for things to delete.

In other words, recordings in “Personal” folders can be kept indefinitely, (NB) disk space and product performance permitting. Nothing in those folders will be touched without contacting the owner.

Questions? Let me know.

Mark Andrews ’84, Product Manager, DoIT

mja30807@creighton.edu or x3065

 

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Spring 2013 BlueCast Deletions

The policy for keeping BlueCast recordings is to maintain them for one year beyond the semester in which the course was taught.  As such, it is now time for us to delete recordings from classes taught during the Spring 2013 semester.  Deletions will begin on May 19th for these courses. This only applies to courses on BlueCast that have SP13 or Spring 2013 code in it’s folder title. If you wish to archive and download copies of your class recordings there are a couple of methods for doing this:

Archiving your recordings: Podcasts

This method allows you to download a single MP4 movie file of the lecture which is playable on most any type of computer or mobile device and can be easily put on web pages and BlueLine.

If you teach an online course which re-uses recordings on BlueCast for multiple semesters please fill out the Long Term Storage Request form to let us know so that they will not be deleted. If you have already filled out this form for a course or folder there is no need to re-submit it. Please contact us if you require any assistance with re-using lectures for new semesters as there could be implications with the new student rosters.

If you have any additional questions please feel free to contact the DoIT Service Desk at 402.280.1111

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(Local) Classroom Recordings Cleanup

The Panopto Recorder records your session locally to the computer before uploading it to BlueCast, these local files are technically not needed once the recording has been uploaded, however they can be useful when troubleshooting problems that might occur to the recording once it’s on BlueCast. In the classrooms here on campus the Panopto Recorders place all of their files for the raw recordings on the Deepfreeze Thawspace. This is so that when the computers reboot the recordings stored on them are not deleted. We only have a finite amount of storage on the Thawspace  (40GB) so we need to ensure there is always space on the drive for new recordings otherwise you’ll receive an “Out of Disk Space” warning in the Recorder when you try to record.

We implemented a solution for this back in Fall 2010 which is a script that runs every night and looks for local recordings stored on the computer that are 2 weeks old. When it finds one it deletes it allowing for space to be freed up on the Thawspace for new recordings and other files. Something that we run into every now and then are recordings that are made “Offline” and are never uploaded to BlueCast. This happens when the Creator does not select the folder or course they want their recording to upload to before they hit the Record button. The creator can do this after the recording has ended and it will upload, however sometimes they don’t remember and the recording lives on the local classroom computer. After two weeks these recordings will be deleted from the clean up script as there is no way to distinguish them from a recording that has been uploaded.

So remember to select your course or folder before hitting record! It takes two clicks of the mouse and will ensure your recording is safely uploaded to BlueCast after it’s ended.

ClickDropDown

Click #1- The drop down button

AddNewSession

Click #2- The “Add New Session” button next to your course or folder

It’s easy as that! :) As always if you have any question please feel free to contact us at 402-280-1111!

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Spring 2012 Deletions

The policy for keeping BlueCast recordings is to maintain them for one year beyond the semester in which the course was taught.  As such, it is now time for us to delete recordings from classes taught during the Spring 2012 semester.  Deletions will begin on June 3rd for these courses.  If you wish to archive and download copies of your class recordings there are a couple of methods for doing this.

  • Archiving your recordings: Podcasts
    This method allows you to download a single MP4 movie file of the lecture which is playable on most any type of computer or mobile device and can be easily put on web pages and BlueLine.
  • Archiving your recordings: Offline Viewer
    This process downloads the presentation as several files which together can let you view the presentation just like it looked in BlueCast, but without the searching capability.  These presentations can be put on a web server for later viewing, but the process is move involved since it is more than just one file.

More information on both of these processes, including how to do them, can be found by clicking the links above.

If you teach an online course which re-uses recordings on BlueCast for multiple semesters please fill out the Long Term Storage Request form to let us know so that they will not be deleted. Please contact us if you require any assistance with re-using lectures for new semesters as there could be implications with the new student rosters.

If you have any questions about these procedures please contact us at AeT@creighton.edu.

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Pan Tilt Zoom (PTZ) Cameras and Color Bars!

Hi folks,

Our Learning Environments team has been in lockstep with all of the construction and renovations going on here at Creighton and that includes setting up new BlueCast equipped rooms and

The Sony EVI-D70, our standard for PTZ cameras.

The Sony EVI-D70, our standard for PTZ cameras.

classrooms. Some of the multi-use rooms are receiving awesome new Pan Tilt Zoom (or commonly referred as PTZ) cameras that allow the user or faculty member to use a remote control (Just like the one at home for you home theater) to move the camera around the classroom and zoom in and out of the image to get the best angle for your lecture. These cameras are immensely useful and flexible and I hope everyone gets a chance to use a room with one installed and see how they can capture your lecture.

smptebars

The color bars generated by our capture cards.

 

 

 

 

 

 

 

Before we get excited and seek out equipped rooms with these cameras, I do want to talk a little about Color Bars (or SMPTE Engineering Guideline EG 1-1990 if you want to get technical :) ). In our standard BlueCast setup the capture card we use generates the color bars test pattern when it does not see any signal coming from the room’s camera. This serves two purposes: 1. It lets you and us know that there is a problem with the camera in this room and 2. It tells us that the capture card is functioning. If you see these color bars in the Panopto Recorder’s preview please pick up the Classroom Support phone to let us know so we can fix it!

The reason why I’m telling you about a test pattern is because this it’s important to understand what these mean in the rooms with PTZ Cameras. The Sony EVI-D70 has a remote control that allows you to turn the camera on and off. If the PTZ camera is turned off it won’t be sending a video signal to the capture card in the computer, thus show color bars inside the Panopto Recorder’s preview. In this case what you should do is ensure the camera is turned on by using the remote control’s on/off button. If the video does not pop up after that then please use the Classroom Support phone and we’ll come on down and get the camera functioning.

Now that i’ve gotten that caveat out of the way, the Equipped Classrooms list has been updated so click here to find a room with a PTZ camera and get recording!

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What’s been happening on the BlueCast front

It’s been awhile since we last gave an update on BlueCast. We’ve been busy with the impending closure of BlueLine Classic and transitioning to a new Web Conferencing solution (WebEx), but we haven’t forgotten about all the BlueCasters out there! We’re currently focusing our efforts on integration between BlueCast and BlueLine2 offering single sign-on and course provisioning. This is something that both vendors have been working on and we’ve been beta testing, providing feedback and trying to help out in any way we can. In order to bring this new integration on board we’ll need to do system upgrade before the end of Spring 2013. The exact date is still yet to be determined.

This update is going to be big one. Lots of enhancements and major improvements in the backends of the system. Almost every aspect from the Panopto Recorders, Web UI, Indexing, and Processing servers will become more stable, resilient against failure, and overall much more awesome.

We’ll post another announcement on the Blog with some of the awesome new changes soon so keep an eye out!

It's a Blue Cast, get it?

All that BlueCasting deserves a relaxing break! (not really though, we have work to do!)

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BlueCast upgrades this evening

In our continued efforts to improve the quality and efficiency of CU information systems and bring updated service to the Creighton Community, please note the following maintenance:

 

What: BlueCast System Upgrade
When: Friday, November 23rd, 2012 beginning at 10:00pm (standard maintenance window)
Why: Upgrading BlueCast to the latest software version to bring stability improvements, bug fixes and new features.
Systems Affected: BlueCast and Panopto Recorders. Playback will be unavailable during maintenance.
Expected Duration: All systems are expected to be back online no later then 4AM

 

Thank you for your cooperation. If you have any questions or concerns about this maintenance, please contact the Service Desk at x1111

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Quick BlueCast Tip- Start playback of a recording at a desired time through the viewer link

Here’s a quick BlueCast tip for using the Viewer URL links: If you want your audience to start viewing a recording at a specified time simply append “&start=[seconds]” to the end of the Viewer Link. For example if you wanted to see the exact point in Rick’s BlueCast Introduction presentation where he does a funny dance you would simply add “&start=29” to the end of the URL like this: http://bluecast.creighton.edu/Panopto/Pages/Viewer/Default.aspx?id=5a85c991-db40-4568-94f8-50e4459d0667&start=29

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BlueLine Classic authentication hiccups this morning

Hello folks,

We’re currently having some issues with BlueLine Classic this morning and as such it affects the way users log into BlueCast. Until we’ve fully resolved this I’ve put a work-around in place that should be able to get everyone logged into the system.

When you try to launch the Panopto Recorder or log into the Web UI using the BlueLine Account option you may receive a security warning popup

This is telling you that everything looks good except for the name on the security certificate. It is looking for “blueline.creighton.edu” but while the DNS resolving is not working I’ve directed the log-in page to BlueLine’s IP address. So the certification is seeing a number rather then the friendly BlueLine URL. You want to Click “Yes” or “Allow” or “I understand the risks”. This will get you logged in and able to record or view sessions. As soon as this issue with BlueLine Classic is resolved things will return to normal. If you have questions with this or difficulty logging in to either the Recorder or the Web UI please contact the DoIT Service Desk at x1111

 

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